Returns & Exchanges
At Running Lab, we want to ensure you find the perfect fit for your stride. If you are not 100% satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is protected by an outer shipping box.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing